Senior Analyst

US-MA-Cambridge | US-CA-San Francisco


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


About This Role:


Forrester Research is seeking a Senior Analyst with outstanding cross-disciplinary expertise in user experience (UX) to be a thought leader and advise our clients about how to design, develop, and deliver outstanding experiences that win, serve, and retain customers.


How do you know whether you’d be a good fit for this role? If you can’t help noticing good and bad design every day — analyzing and learning from the good while coming up with solutions to overcome the bad. If you realize empathy is not just a buzzword but step 1 toward seeing past your biases to really understand customers. If you know how to debunk the misperception that experience design is about adding a pleasant veneer to products and services. If you know it’s about interaction design and information architecture, and can go deep on both. If you know better than to go with your first idea, but generate lots of hypotheses, and prototype and test them. If you intuitively recognize elegant simplicity and tasteful design but you also know how much hidden complexity and how many iterations go into it creating it. If you know technology is the means, not the end, but you love understanding tech in depth as part of the designer’s creative palette.

Our ideal candidate is an experienced UX leader who is an analytical thinker with the pragmatic knowledge that comes from working in the trenches with designers, developers, product managers, and marketers — and who has the big picture vision that comes from understanding the priorities of an organization’s C-level executives and linking experience design to the organization’s mission.

The analyst in this role will continually identify challenges our clients need help with, interview professionals at firms that face or have faced those challenges, and develop and author research reports that distill ideas and frameworks to help clients overcome them. The analyst will also advise clients individually on these challenges and solutions and give speeches about them at industry events.

Does this opportunity motivate and inspire you, and is your background a match for it? Are you an excellent thinker, writer, and public speaker? If so, Forrester wants to hear from you.





The Senior Analyst works as part of a small high-performance team within our customer experience (CX) practice and collaborates with others to: 

  • Develop a deep understanding of our clients and the key challenges they face, especially in UX.
  • Conduct primary research and synthesize data on topics such as how to design excellent interactions, how to form and run effective cross-disciplinary teams of designers, developers, product managers, and marketers, and how to implement enterprisewide CX transformation initiatives.
  • Help our clients anticipate how UX will evolve over the next five years and how they can capitalize on these expected changes.
  • Write four in-depth research documents per year, as well as about eight short ones, addressing top issues for our target clients.
  • Respond to inquiries from Forrester clients via email or scheduled 30-minute telephone calls.
  • Advise and consult to clients by applying Forrester’s syndicated research on CX topics to the specific issues facing their organizations.
  • Present at Forrester-sponsored and industry-related events, and deliver webinars to and for clients.
  • Develop a strong online presence through usage of social media tools.
  • Provide business development support via telephone and face-to-face meetings with Forrester prospects (set up and led by Forrester’s sales teams).


Forrester hires people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:


  • Forrester hires people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for: 
  • A minimum of 10 years of experience as a practitioner or consultant in UX or closely related fields.
  • Experience with CX challenges.
  • Superior analytical, writing, and presentation skills.
  • A strong record of academic achievement: B.A. or B.S. at minimum.
  • The ability to travel 30% to 50% of the time.

Explore #ForresterLife on:








FLSA Status: Exempt


Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply. 

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.



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