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Research Associate

Research Associate

Job Locations 
US-CA-San Francisco

More information about this job


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


About This Role:

Each Research Associate at Forrester works directly with one of several research teams of analysts who research, write, and publish reports that help our clients successfully lead change across various roles in their organizations. The customer experience (CX) research team this Research Associate will join focuses on helping CX professionals.


Forrester employees want to make an impact. So do our clients. Both want to be challenged by future-focused thinking. And they’re hungry to lead change and drive growth. These are the business leaders we inspire, and who inspire us. These are the clients and colleagues we collaborate with every day.



  • Manage research projects: formulate a project plan, establish a check-in process, coordinate vendor contributions, and manage a schedule.
  • Maintain a report production schedule, from inception through publication.
  • Conduct primary research for reports, including developing and executing an interview set of senior-level decision-makers via telephone and online surveys.
  • Conduct secondary research for reports using industry sources, including competitive assessment and third-party data analysis.
  • Assist analysts with coordinating and conducting expert interviews.
  • Manage press and industry contacts.
  • Prepare presentations with well-formatted charts, appropriate callouts, meaningful titles, and a sequence of slides that tell a story.
  • Learn to conduct and be responsible for quantitative work with Forrester’s data sets.
  • Coordinate use of social media platforms (blogs, Twitter, online community) in the research and publishing process.
  • Assist team managers with collecting and analyzing team performance metrics through data dashboards.


Sales/marketing support

  • Help the sales force understand published reports, including giving short group tutorials on each monthly topic and suggesting appropriate reports for potential clients.
  • Prepare information for the marketing department on upcoming report topics.


Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:

  • A B.A./B.S., with a strong academic record. All undergraduate majors are welcome to apply. Interest in psychology, design, technology, UX or quantitative analysis is a plus.
  • Ability to write concisely, precisely, logically, and with purpose.
  • Undergraduate or postgraduate work experience.
  • A working knowledge of word processing and spreadsheet software.
  • Attention to detail and to building reusable resources like survey questions and formatted data outputs.
  • Interest in how and why people perceive their interactions with companies the way they do, and in how companies can improve customer experience.
  • Interest in learning about how technology impacts customer experience.


Typical candidates are:

  • Engaging on the telephone.
  • Outspoken and articulate in writing and speech.
  • Proficient in touch-typing.
  • Highly organized and detail-oriented.
  • Self-motivated.


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FLSA Status: Exempt


Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

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