Advisor, Customer Experience

US-MA-Cambridge
Category
Advisory - Leadership Boards

Overview

Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

 

About This Role:

Forrester's Leadership Boards Customer Experience Council is looking for a Advisor to join a dynamic and growing global team. As a Advisor, you’ll have the opportunity to guide and influence business decisions of strategic importance to Forrester’s client companies.

The Customer Experience Council is a powerful decision-making tool that gives executives an edge. Customer experience is a huge growth area, and Forrester is at the very heart of this growth in the age of the customer. Our advisors enable our Council members to harness the insights and experience of their peers for validation and best practices; as well as deliver the best of Forrester’s forward-looking research to help leaders anticipate what’s next, and why.

Our advisors speak the language of customer experience and use their deep knowledge of both Forrester’s resources and how business works to design the moments where leaders inspire leaders. Strong candidates are high performers with over eight years of related work experience.

Responsibilities

  • Facilitate provocative exchanges among business leaders that enable them to challenge thinking and lead change within their organizations.
  • Build sustained, trusted relationships with your personal book of clients.
  • Influence customer experience leaders’ most important decisions by providing the right resources at the right time, in the context of your in-depth understanding of their business.
  • Work in multiple industries and across marketing and strategy disciplines to build client knowledge and credibility quickly.
  • Deliver in-person client experiences that inspire.
  • Fuel the growth of the Customer Experience Council by engaging in business development with our sales channel.
  • Be an inspiring member of our highly effective and closely collaborative Customer Experience Council team across North America, Europe, and Asia Pacific.

Qualifications

  • Eight-plus years of customer experience consulting or related marketing and strategy experience.
  • Formal presentation and facilitation skills.
  • Experience coaching, guiding, and influencing senior business executives.
  • Strong leadership skills, including a track record of increasing responsibility and career growth.
  • Exceptional communication skills with senior audiences across all channels.
  • The ability to apply a structured approach to identifying, analyzing, and framing executive challenges.
  • Fluency in the key challenges and opportunities facing customer experience professionals.
  • Impeccable process, project management, and time management skills.
  • A commercial mindset to support business development and growth.
  • The ability to form close partnerships with colleagues in sales, research, product, and other parts of the Forrester ecosystem.
  • The willingness to travel up to two weeks per quarter.
  • A B.A. or B.S. degree with a strong academic record; an MBA or other advanced degree is a plus.

Strong candidates are:

  • Passionate about customer experience.
  • Passionate about delivering excellence to clients.
  • Business-focused.
  • Creative
  • Collaborative
  • Highly articulate.
  • Self-motivated.
  • Entrepreneurial
  • Intellectually curious.

 

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Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.

 

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

 

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

 

Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

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