Research Associate, Supporting Infrastructure and Operations

Job Locations US-MA-Cambridge


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


About This Role:

The Research Associate works directly with a team of analysts to stay a step ahead of the cutting edge of business technology innovation. This team researches, writes, and publishes reports on a wide variety of business technology issues to help businesses win, serve, and retain customers. This team tackles topics like how the internet of things (IoT), cloud computing, development and operations (DevOps), mobile, and bring your own device (BYOD) reshape technology strategy in the enterprise and for its customers.


  • Provide timely and value-added research support for designated analysts and provide backup to other analysts on other teams. 
  • Assist in the building of analytical models, maturity models, self-assessment tools, etc.
  • Conduct secondary research for published reports using industry sources, including competitive assessments and third-party data analysis. Schedule and coordinate interviews.
  • Learn and be responsible for quantitative work with Forrester’s data through its life cycle — from survey creation to analysis. 
  • Provide support for presentation and graphics creation for Forrester events, consulting, conferences, webinars, etc.
  • Manage press and vendor community contacts and coordinate the use of social media platforms (blogs, Twitter, and online communities) in the research and publishing process.
  • Assist team managers with collecting and analyzing team performance metrics through data dashboards.
  • Help Forrester’s marketing team and sales force understand published and upcoming reports — this may include giving short presentations and suggesting appropriate reports for potential clients.


  • A passion for learning about technology and the problems it may solve.
  • An interest in or a willingness to learn subject matter such as digital customer experience technologies, mobile technologies, application development platforms, and big data.
  • Familiarity with technology concepts like IoT, BYOD, DevOps, and cloud computing.
  • Strong writing skills, attention to detail, and experience building reusable resources like survey questions and formatted data outputs.
  • A B.A./B.S., with a strong academic record and one to two years of varied undergraduate or postgraduate work experience. All undergraduate majors are welcome to apply; any quantitative or statistics interest is a major plus.



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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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