Research Associate, Supporting Customer Experience Professionals

Job Locations US-MA-Cambridge


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change



About This Role:


Each Research Associate at Forrester works directly with one of several research teams of analysts who research, write, and publish reports that help our clients successfully lead change across various roles in their organizations. The customer experience (CX) research team that this Research Associate will join focuses on helping CX professionals.


  • Manage research projects: Formulate a project plan, establish a check-in process, coordinate vendor contributions, and manage a schedule.
  • Maintain a report production schedule, from inception through publication.
  • Conduct primary research for reports, including developing and executing an interview set of senior-level decision makers via telephone and online surveys.
  • Conduct secondary research for reports using industry sources, including competitive assessment and third-party data analysis.
  • Assist analysts with coordinating and conducting expert interviews.
  • Manage press and industry contacts.
  • Prepare presentations with well-formatted charts, appropriate callouts, meaningful titles, and a sequence of slides that tell a story.
  • Learn to conduct and be responsible for quantitative work with Forrester’s data sets.
  • Coordinate use of social media platforms (blogs, Twitter, online community) in the research and publishing process.
  • Assist team managers with collecting and analyzing team performance metrics through data dashboards.
  • Help the sales force understand published reports, including giving short group tutorials on each monthly topic and suggesting appropriate reports for potential clients.
  • Prepare information on upcoming report topics for the marketing department.


  • A B.A. or B.S., with a strong academic record. All undergraduate majors are welcome to apply. Interest in psychology, design, technology, UX, or quantitative analysis is a plus.
  • Ability to write concisely, precisely, logically, and with purpose.
  • Undergraduate or postgraduate work experience.
  • A working knowledge of word processing and spreadsheet software.
  • Attention to detail and to building reusable resources like survey questions and formatted data outputs.
  • Interest in how and why people perceive their interactions with companies the way they do, and in how companies can improve customer experience.
  • Interest in learning about how technology has an impact on customer experience.



Explore #ForresterLife









FLSA Status: Exempt


Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.