• Product Owner, Tap App

    Job Locations US-MA-Cambridge
    IT/Technology Management
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    This is an exciting time to join Forrester’s technology team. Forrester is transforming how companies and brands interact with their customers by introducing a new app: Tap. Tap provides real-time feedback and responses to customers, companies, and brands. On a daily basis, you will be part of the team coming up with creative, simple fixes to knotty technical and user experience challenges. You will play a critical role in the Scrum team’s daily standups, testing, and demos.


    As a Product Owner on the technology team, your job is to ensure the successful delivery of projects for the Tap app (tap.forrester.com). You will work with our Agile development and design vendor on the delivery of high-priority and highly visible features within three-week iteration cycles. You will play a critical role, as the Agile Product Owner, in the Scrum team’s daily standups, check-ins, testing, demos, and launches.


    You will work closely with senior management as we look to grow this new venture, transforming how companies receive and act on real-time customer experience feedback. This position is a critical role in our company because it connects business needs and requirements with our technical constraints and capabilities, to deliver creative and timely improvements that delight our internal and external clients. Excellent communication and collaboration skills are crucial as you delegate and clarify project feature enhancements in both technical and business terms.


    The Product Owner supports all Tap app projects. Reporting to the director, portfolio and processes, you will be responsible for executing projects within the Agile software development life cycle.


    Your responsibilities will include:

    • Leading project team members and high-level business stakeholders, including VPs and directors, to deliver enhancements.
    • Working with the non-technical team members to envision a clear, high-level technical solution that meets business and experience goals, without undue technical complexity.
    • Identifying, sizing, and prioritizing increments of work to be targeted for each iteration.
    • Communicating the project status, readiness, issues, and risks to management and stakeholders.
    • Owning the process of documenting end user stories, project risks, and dependencies within a project backlog.
    • Working closely with the project team to design, develop, test, and deploy enhancements based on Forrester’s Agile release process and iteration schedule.
    • Helping define and establish Forrester’s Agile processes, standards, and best practices.


    We welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:

    • A B.A./B.S.; this is required.
    • One to five years of full life-cycle Agile product ownership/business analysis work experience in a web development organization; this is required.
    • Demonstrated experience with Agile software development methods and roles.
    • Strong analytical skills, including the ability to analyze business problems and isolate and advocate for the best technical solutions.
    • Proven success as an individual contributor, as well as a track record of strong positive teamwork, proactive collaboration, and effective problem resolution.
    • Familiarity with mobile app technologies; this is preferred.


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    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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