Job Locations US-MA-Cambridge


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


About This Role:


The Researcher is a critical member of Forrester’s customer experience research team, which creates and delivers research and client-specific advisory services to help customer experience professionals with their most significant initiatives and business decisions.

The Researcher conducts primary and secondary research to assist analysts with their ongoing content; assists with client advisory and consulting deliverables; and supports the customer experience research team’s events.

The Researcher is self-motivated; project manages multiple deliverables in flight at any given time; performs survey data analysis; produces powerful presentations; creates clear and concise written analyses; and prioritizes the needs of the team. Qualified candidates display a strong interest in customer experience.


  • Assist analysts in conducting primary and secondary research, analyzing findings, and structuring and producing reports and presentations.
  • Design and conduct interviews and surveys to gain insight into the practices and priorities of customer experience professionals who work in a broad range of industries.
  • Participate in vendor briefings, client inquiries, webinars, and industry events to help the team stay on top of industry trends and best practices. As needed, help the research team interface with Forrester’s sales, marketing, and editorial teams.



  • A strong track record of academic achievement — a B.A./B.S. degree at a minimum; a concentration in business, statistics, psychology, economics, or English is helpful.
  • At least two years of work experience in a market research or consulting role.
  • Superior interpersonal and oral communication skills.
  • Excellent project management and organizational skills.
  • Facility in working with primary and secondary data; experience in organizing and analyzing raw survey data.
  • A thorough understanding of digital commerce trends, processes, technologies, and tactics.
  • A strong track record of writing clear and concise reports and analyses, and an excellent command of the English language.
  • Experience in successfully working independently with a team under tight deadlines, handling multiple tasks.


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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


Data Protection


The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.


By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:


Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.



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