Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Reporting to the director, internal support, the Senior Desktop Support Engineer is part of the help desk team and provides second- and third-level escalation support for the Forrester desktop (operating system and applications); desktop hardware (notebooks); phones, A/V; and network connectivity for the Cambridge office and remote workers (offices, home offices, and travelers). The Senior Desktop Support Engineer manages software and hardware deployment projects, provides administrative support to on-premises as well as SaaS applications, tests new technologies, and works closely with the infrastructure and security team on cross-team projects and initiatives.
Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.