• Research Associate

    Job Locations US-MA-Cambridge
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    The Research Associate works directly with a team of analysts who research, write, and publish reports to help make leaders successful in their roles. Specifically, the Research Associate supports the team at Forrester that targets the customer experience professional.


    • Manage research projects: Formulate a project plan, establish a check-in process, coordinate vendor contributions, and manage a schedule.
    • Conduct primary research for published reports, including developing and executing an interview set of senior-level technology users via telephone and online surveys.
    • Conduct secondary research for published reports using industry sources, including competitive assessment and third-party data analysis.
    • Assist analysts with coordinating and conducting vendor interviews.
    • Prepare presentations with well-formatted charts, appropriate callouts, meaningful titles, and a sequence of slides that tell a story.
    • Maintain a report production schedule, from inception through publication.
    • Assist team managers with collecting and analyzing team performance metrics through data dashboards.


    • A B.A./B.S., with a strong academic record. All undergraduate majors are welcome to apply; any quantitative or statistics interest is a major plus.
    • Attention to detail and to building reusable resources like survey questions and formatted data outputs.




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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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