Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Forrester’s analytic products help our clients understand and predict the needs of their increasingly digital customers through the synthesis of data, insights, and expertise. Solutions are organized around the full customer life cycle (acquisition, retention, and enrichment) with a focus on the buyer’s journey and customer experience. Our customer experience (CX) analytic products, based on proprietary algorithms, score the customer experience of nearly 600 brands around the globe and identify the drivers that impact revenue.
The VP Product, Customer Experience will be responsible for executing on the development and rapid growth of Forrester’s CX products and solutions. He/she will lead the buildout of a new, analytics-based platform that helps companies drive growth through a real-time understanding of their customer experience journey. The ideal candidate will be a dynamic business leader who can grow this critical Forrester business and has experience with translating data into actionable insights that link to clients’ business initiatives. The position reports to the head of Forrester’s analytics business line.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.