• VP Product, Customer Experience

    Job Locations US-MA-Cambridge
    Category
    Product Management
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

     

    About This Role:

    Forrester’s analytic products help our clients understand and predict the needs of their increasingly digital customers through the synthesis of data, insights, and expertise. Solutions are organized around the full customer life cycle (acquisition, retention, and enrichment) with a focus on the buyer’s journey and customer experience. Our customer experience (CX) analytic products, based on proprietary algorithms, score the customer experience of nearly 600 brands around the globe and identify the drivers that impact revenue.

    The VP Product, Customer Experience will be responsible for executing on the development and rapid growth of Forrester’s CX products and solutions. He/she will lead the buildout of a new, analytics-based platform that helps companies drive growth through a real-time understanding of their customer experience journey. The ideal candidate will be a dynamic business leader who can grow this critical Forrester business and has experience with translating data into actionable insights that link to clients’ business initiatives. The position reports to the head of Forrester’s analytics business line.

    Responsibilities

    • Build and execute on Forrester’s real-time CX platform strategy and analytic capabilities through a deep understanding of the market opportunity and client needs.
    • Deliver on aggressive business metrics for the products including revenue and growth expectations; prior P&L responsibility is desired.
    • Experience developing and building data and analytics-based SaaS platforms and services is required.
    • Work closely with external partners, other product leaders, tech management, and sales to ensure that new products deliver against client needs and align with Forrester’s solution portfolio.
    • Define, develop, and maintain product and capability roadmaps.
    • Drive new product launches and go-to-market planning.
    • Bring a client-centric, future-oriented, and commercial mindset to improved customer experience and business/financial results.
    • Effectively communicate with company senior management to define strategy, work plans, and results of new product initiative.

    Qualifications

    • Five to 10 years of product management and team management experience, particularly in “digitizing” product delivery
    • Experience in managing a P&L for data and analytics-based products and services
    • A background in new product development and leadership, preferably in innovative technology-based organizations
    • CX product/industry/technical acumen a plus
    • Proven commercial success providing strong financial performance and product growth
    • Proven execution and project management skills delivering software-based products
    • Experience in advanced analytics, cloud technologies, business intelligence, and natural language processing (NLP)
    • B.A. or B.S. required; MBA or M.S. preferred

     

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    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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