• Collections Associate

    Job Locations US-MA-Cambridge
    Category
    Accounting/Finance
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

     

     

    About the Role

    The Collections Associate is responsible for monitoring an assigned number of accounts receivable aging to maintain cash flow, minimize bad debt, and reduce days sales outstanding. This position works as an integrated member of the finance organization to produce results while maintaining a high level of professional customer service.

    Responsibilities

    • Collect the outstanding receivables balances from the aging report via telephone calls and email correspondence.
    • Make an assigned number of collection calls daily. Identify, analyze, research, and reconcile customer accounts to maintain the receivables aging and meet a monthly collections goal.
    • Participate in creating and enhancing credit and collection policies and procedures.
    • Participate in month-end closing and reporting.
    • Work closely with clients and the sales organization to resolve customer queries.
    • Participate in projects and perform other assigned duties, such as assisting the billing team, as requested.

    Qualifications

    • Two or more years of collections or customer service experience in a rapid growth technology, software, or manufacturing environment.
    • Proficiency in Microsoft Excel (required) and a working knowledge of accounting software applications (a plus).
    • Strong organizational and time-management skills and excellent attention to detail.
    • Excellent written and verbal communication skills.
    • An ability to prioritize and manage multiple responsibilities.
    • A commitment to excellent customer service.

     

     

     

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    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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