• Senior Account Manager

    Job Locations US-TN-Nashville
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    The Senior Account Manager (SAM), Premier Accounts, manages client relationships as well as uncovers and develops net-new opportunities within a portfolio of Forrester’s largest accounts. The SAM reports directly to the sales director managing a premier North American region and is accountable for achieving specified enrichment revenue targets within clients while maintaining and establishing new relationships with key stakeholders within the accounts.



    • Generate direct revenues from existing clients by selling additional Forrester products and services, managing accounts, and selling activities intelligently.
    • Maintain an appropriate incremental sales pipeline to achieve account enrichment goals, and update/maintain Forrester's sales pipeline system.
    • Energize the internal account team across regions to ensure they are motivated to contribute to the growth and enrichment pipeline and overall results.
    • Forecast accurately.
    • Maintain and establish new quality relationships to retain clients.
    • Leverage existing relationships as references in order to develop and close opportunities in other parts of designated accounts.
    • Use analytical skills to understand our clients’ changing business and technology issues and needs.
    • Work strategically to develop and execute client partnership plans that position Forrester as a strategic resource.
    • Innovate to find new ways to monetize Forrester’s services and tap into previously unseen lines of budget.
    • Communicate professionally to both internal and external audiences.


    • A B.S./B.A. or equivalent experience. 
    • Proven experience managing Fortune 500 client relationships, achieving new-business revenue goals, and managing personal sales strategies.
    • Effective organization and time management skills.
    • Strong telephone skills.
    • Superior critical thinking, communication, and writing skills.
    • Strong presentation and meeting facilitation skills.
    • A team player and fast learner who is at ease with technology.
    • The ability to travel as necessary.
    • The ability to work autonomously and as part of a team.
    • Fluency in English (written and verbal).


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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.



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