Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Senior Survey Manager, CX Index™ is a critical member of Forrester’s data insights team, reporting to the Director of Data Operations & Insights. This position will support Forrester’s CX Index™ product. In this role, they will work closely with the CX Index™ team and Data Operations to design, manage, and assist analysis from CX Index™ syndicated and custom surveys. This includes designing studies with multiple stakeholders, crafting top-quality questionnaires, overseeing study management (including fielding and dataset cleaning), contributing to the delivery of data insights.
This individual is experienced and comfortable working with internal and external clients, has high standards for research and data quality, and can manage multiple projects under time-critical business deadlines. The ideal candidate has five or more years of experience designing and managing surveys and cleaning datasets, has excellent communication skills, and has mastery of a variety of quantitative research methods and statistical techniques like regression analysis.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.