Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Customer Experience Index (CX Index™) product team supports our clients with the most complete and powerful proprietary CX tool in the market today. The CX Index evaluates over 600 brands across 16 industries in North America, Europe, and Asia. It gives our clients a deep and actionable understanding of the quality of their customer experience; competitive benchmark data so that our clients know how they stack up against their peers; and the ability to model which improvements will have the biggest impact on our clients’ revenue.
The Principal Analyst is a critical member of the CX Index product team; his/her overarching goal is to support our CX Index clients, advise them on how to raise the quality and performance of their customer experience, and guide them on how to transform their organization around the customer. He/she will achieve this by analyzing CX Index data and delivering actionable advice through client inquiries and engagements as well as written deliverables and reports.
Candidates will need to be leading experts in the customer experience space with a deep understanding of the challenges that companies face today in the age of the customer. This individual must stay abreast of these issues, link them to our CX Index data and insights, and advance our thought leadership in this space. He/she will also play an integral role in guiding and supporting future innovations of the CX Index product globally.
The Principal Analyst works as part of a growing, high-performance team of other analysts, researchers, and program managers. He or she collaborates with team members in all aspects of the job. He or she will:
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.