• Business Intelligence Analyst, Salesforce Reporting

    Job Locations US-MA-Cambridge
    IT/Technology Management
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    This is an exciting time to join Forrester’s business intelligence team, as Forrester is expanding the use and usability of its BI platforms. This position will be a critical part of that expansion as you will work with corporate business and technology leaders to improve business insights. It requires great business acumen, an understanding of traditional business intelligence tools and techniques, and the desire to expand your skills by learning how to incorporate into Salesforce reporting by following best practices. The ideal candidate is self-motivated and possesses a passion for leveraging data to deliver business value and drive efficiencies, an affinity for technology, and a creative approach to problem solving.


    • Build and maintain reports, views and dashboards for a wide audience of business users (sales, finance, marketing, client services) in Salesforce.
    • Provide premium support for power users on reporting systems.
    • Proactively identify business reporting challenges, and work with technology partners to devise and deliver solutions.
    • Play a critical role in the implementation of and transition to the next generation of BI tools at Forrester.
    • Expand your skills with self-guided Salesforce learning and on-the-job training to earn your Salesforce Admin certification
    • Assist with the configuration and administration of the BI infrastructure.
    • Assist with the scheduling, distribution, bursting, and refresh of corporate reports.
    • Stay abreast of industry trends surrounding business intelligence.



    • A B.S./M.S. in computer-related studies or comparable work experience.
    • Three-plus years of experience in business requirements gathering and translating to reporting solutions.
    • Strong business analysis skills and experience.
    • Preferred project management experience.
    • Experience working in an Agile development environment, and familiarity with Scrum processes.
    • Two-plus years of experience in Salesforce reporting functions including dashboard & report design.
    • Salesforce Certified Administrator preferred.
    • Experience with Salesforce Lightning preferred.
    • Experience querying SOQL and relational databases such as Oracle or SQL server using SQL.
    • Experience in traditional BI tools such as IBM Cognos or Microsoft BI, or Tableau is a plus.
    • Good understanding of data modelling, data warehousing concepts and techniques and ETL processes.
    • Good interpersonal communication, and comprehension skills.



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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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