Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Forrester’s customer experience (CX) research group serves professionals who are responsible — in whole or part — for customer experience initiatives at their companies. Our clients work mostly at large companies and have titles like vice president of customer experience, director of customer experience, chief marketing officer, or chief executive officer. Sometimes they have more specialized titles such as creative director or manager of usability. Our research spans interactions within channels like the web, phone (call centers), IVR, retail environments, and kiosks, as well as interactions that go across those channels.
Our new Analyst will conduct primary and secondary research in support of Forrester’s customer experience products and research. She or he must possess the intellectual curiosity and energy to maintain current knowledge of best practices for specific topic areas like customer experience strategy, customer understanding, user-centered design, customer experience governance, customer experience measurement, or building a customer-centric culture.
Our new CX Analyst works as part of a small but global team and collaborates with other team members in all aspects of the job. She or he will:
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.