• Senior Account Manager

    Job Locations US-IL-Chicago | US-TX-Dallas | US-TN-Nashville
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:


    Reporting to a sales director, the Senior Account Manager has an assigned sales quota that requires cultivating and managing strong relationships with existing Forrester clients. The Senior Account Manager will upsell existing clients by demonstrating value to customers’ critical business issues; work with other account managers as necessary to formulate strategy; and be rewarded for client retention and growth sales. Some travel may be required.


    • Nurture and develop existing client relationships.
    • Generate incremental revenues from existing accounts.
    • Develop new and enrich existing executive-level relationships.
    • Efficiently manage time to focus on activities that grow revenues and ensure client satisfaction.
    • Maintain an appropriate incremental sales pipeline to achieve account enrichment goals.
    • Forecast accurately.
    • Understand our clients’ changing business and technology issues and needs.
    • Work to develop and execute on account plans that position Forrester as a strategic resource.
    • Communicate professionally to both internal and external audiences.


    • A bachelor’s degree.
    • Eight or more years of proven success in client management or successful consultative or solution selling in the agency, media, or professional services industries.
    • Proven experience in managing multiple client relationships, achieving revenue goals, and managing personal sales strategies in a similar environment.
    • Digitally savvy, adept with social media platforms, and comfortable with relevant social selling strategies.
    • Effective organization and time management skills; impeccable written and phone communication skills.
    • A results-oriented team player with a thirst for learning new things.
    • Someone who is conversant in leading-edge consumer advertising, marketing, and business technology trends.
    • Someone who has sold to the CMO and/or CIO suite.


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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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