• Chief People Officer

    Job Locations US-MA-Cambridge
    Human Resources/Employee Experience
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.



    About This Role:

    As a core member of Forrester’s executive team, the Chief People Officer will serve as Forrester’s principal architect in developing and executing human capital strategy in support of the strategic direction of the company.


    Of key importance to this role is to be a trusted confidante to our CEO and to build productive working relationships with both the executive team and other key members of the leadership team in order to best advise them on key organizational issues related to the attainment of business objectives. The Chief People Officer will play an integral part in strengthening Forrester’s capacity to innovate at every level of the organization and will help push Forrester’s key initiatives forward.


    • Act as a trusted partner and coach to the CEO.
    • Act as a trusted partner and coach to members of the executive leadership team.
    • Identify business and interpersonal gaps in the executive leadership team. Drive alignment by building bridges and helping the team become more effective.
    • Maintain and inspire a strong, effective, and leading Employee Experience (HR) organization that delivers on the company’s agenda.
    • Be the catalyst for Forrester’s culture of innovation.
    • Engage with clients on the topics of employee experience and customer experience.  
    • Provide overall leadership and guidance to the Employee Experience function by overseeing all facets of HR, globally. In doing so, develop progressive, proactive, and cost-effective processes and programs that align with the market and Forrester’s business objectives.
    • Serve as a key partner in potential acquisition activity and implementation.
    • Identify competency, knowledge, and talent gaps and drive programs to fill these gaps.
    • Provide thorough and timely preparation for compensation committee meetings, working with the chief financial officer, chief legal officer, and the chair of the board of directors’ compensation committee. Working closely with the director of compensation and outside consultant(s), provide analysis and recommendations on executive compensation and equity.
    • Seek out ways to solve problems with technology within the Employee Experience group — to make processes move faster, remove friction from transactions, and accumulate data to enable more rational decisions faster — with better results.
    • Evolve policies and programs relating to employee relations, affirmative action, sexual harassment, employment complaints, external education, and career development.


    • Twenty-plus years of business and HR leadership within world-class global organizations, including North America, EMEA, and Asia Pacific. Must possess a strong mix of business skills and employee experience expertise. The ideal candidate will have led human resources at a high-growth, mid- to large-size, publicly traded global organization.
    • Strength in leading and developing senior people inside and outside HR.
    • Demonstrated success coaching and advising a CEO on an ongoing basis, resulting in more effective leadership.
    • Prior experience coaching and developing a company’s senior leadership team, as well as experience partnering with and influencing a company’s board of directors.
    • The ability to become a trusted advisor to members of the executive team. Have the tools to drive the effectiveness of the top leaders.
    • Strong proven experience leading change and innovation efforts.
    • Demonstrated success in leveraging culture tools, preferably experience with Senn Delaney.
    • Experience in professional services, research, or high-technology industry is preferred.
    • Expertise across a variety of human resources disciplines, including performance management, leadership development, change management, leadership, talent acquisition, HRIS, and compensation and benefits.
    • Demonstrated accomplishment in meshing culture change initiatives with the strategic direction of the business; experience leading within a complex organizational structure.



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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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