Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Customer Experience Index (CX Index™) product team supports our clients with the most complete and powerful proprietary CX tool in the market today. The CX Index evaluates over 600 brands across 21 industries in North America, Europe, and Asia. It gives our clients a deep and actionable understanding of the quality of their customer experience, competitive benchmark data so that our clients know how they stack up against their peers, and the ability to model which improvements will have the biggest impact on their revenue.
The Data Science Researcher is a critical member of the CX Index product team. Using survey-based transactional, operational, and behavioral data, you will perform data analytics to drive insights and client decision making. You will also be a key member of the team driving Forrester’s CX analytics forward, bringing together multiple data sources to create a cohesive story based on clear and persuasive analysis. We’re looking for a candidate who has experience translating data into actionable insights and linking it to the client’s business initiatives. The candidate should have some background in measuring and analyzing consumer or business behaviors, combined with writing and presentation skills.
Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for the following:
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.