Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a User Experience (UX) Researcher on Forrester’s evaluative research team, you will lead our business-to-consumer (B2C) digital experience evaluative research projects. In this role, you will oversee several research initiatives per year, managing them from inception to completion. You will play a key role in assessing digital experiences, overseeing the evaluation process, and influencing the reports that we generate for Forrester clients.
In Forrester’s digital experience evaluative research, we follow a transparent methodology to compare the digital experiences that market-leading companies provide to consumers. Our clients use our evaluations to understand best practices, benchmark their own digital experience capabilities, and inform their strategic planning. Our methodology is a multiweek process that involves defining the scope of the evaluation; understanding the right companies for inclusion; evaluating their digital channels (websites, apps, or other); working with the companies to gather information (as necessary); scoring the companies on a predefined set of criteria; and preparing a final document to share with clients. We have conducted these evaluations in the retail, banking, insurance, automobile, and investing industries, among others.
As a UX Researcher, you will work closely with Forrester analysts to follow the evaluation methodology and create an accurate and fair view of the results. You will also interact with other Forrester teams — such as publishing, sales, marketing, and production — to create and share a consistent and high-value research product.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.