• Senior CX Advisor

    Job Locations US-MA-Cambridge | US-TN-Nashville
    Category
    Advisory - Leadership Boards
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

     

    About This Role:

    As Senior Advisor, Customer Experience for Forrester Research, you’ll have the opportunity to guide and influence business decisions of strategic importance to Forrester’s client companies. Our advisors speak the language of marketing and strategy and use their deep understanding of both Forrester’s peer network and how business works to design the moments where leaders inspire leaders. Strong candidates are high performers with over eight years of related work experience.

     

    The Customer Experience Council is a powerful decision-making tool that gives senior executives an edge. Our advisors enable our council members to harness the insights and experience of their peers for validation and best practices; they also deliver the best of Forrester’s forward-looking research to help leaders anticipate what’s next.

    Responsibilities

    • Facilitate provocative exchanges among senior business leaders that enable them to challenge thinking and lead change within their organizations.
    • Build sustained, trusted relationships with your personal book of clients.
    • Influence customer experience leaders’ most important decisions by providing the right resources at the right time, in the context of your in-depth understanding of their business.
    • Work in multiple industries and across marketing and strategy disciplines to build client knowledge and credibility quickly.
    • Deliver in-person client experiences that inspire.
    • Fuel the growth of the Customer Experience Council by engaging in business development with our sales channel.

    Qualifications

    • Eight-plus years of customer experience consulting or related marketing and strategy experience.
    • Formal presentation and facilitation skills.
    • Experience coaching, guiding, and influencing senior business executives.
    • Strong leadership skills, including a track record of increasing responsibility and career growth.
    • Exceptional communication skills with senior audiences across all channels.
    • The ability to apply a structured approach to identifying, analyzing, and framing executive challenges.
    • Fluency in the key challenges and opportunities facing customer experience professionals.
    • Impeccable process, project management, and time management skills.
    • The willingness to travel up to two weeks per quarter.
    • A bachelor’s degree with a strong academic record; an MBA or other advanced degree is a plus.

     

     

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    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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