• Sr. Program Manager

    Job Locations US-CA-San Francisco
    Customer Success
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    The Senior Program Manager provides a structured and personalized client experience that leverages Forrester analysts’ written research and deep market knowledge. The Senior Program Manager is responsible for understanding the advisory products and processes and utilizing their knowledge to align client business strategy with Forrester analysts and seamlessly meet client needs. Program Managers drive the engagement from opportunity through delivery, operating as the project manager while ensuring a high-value delivery focused on actionable insights on clients’ business and technology challenges. The Senior Program Manager is also focused on driving the content for their aligned area of expertise — content or client type — through codifying the best practices around the delivery and business development efforts.


    • Develop and maintain strong collaborative relationships with research analysts, consulting colleagues, customer success teams, and account sales teams.
    • Work with clients to clarify their needs and expectations in alignment with the advisory offerings for a specific coverage area.
    • Partner with analysts to develop an in-depth understanding of the content for product offerings to facilitate alignment with client challenges.
    • Achieve a quarterly revenue under management, bookings, and customer satisfaction goal in partnership with the sales, customer success, and/or research organizations.
    • Write approaches that incorporate clients’ needs and analyst capabilities while adhering to best practices and standard pricing for Forrester deliverables.
    • Manage and execute on all tasks related to advisory engagements for clients, including scheduling of calls, note-taking, and expectation setting.
    • Utilize internal systems to document and maintain the health and status of potential opportunities, engagements in flight, and those at risk of postponement/cancellation.
    • Follow up on activities related to completed sessions, including product feedback, and quality of process and delivery.
    • Partner with account teams to educate clients and prospects on the value of advisory engagements.
    • Develop and deliver proactive advisory agendas, proposals, and programs for your aligned area.


    • A strong track record of academic achievement; B.A./B.S. degree minimum and three years of work experience, ideally in a customer success or content-specific client-facing role.
    • Someone who is extremely detail-oriented, highly organized, and a quick learner.
    • Comfortable working under pressure in a fast-paced environment.
    • A high degree of proactive problem-solving skills.
    • Demonstrated client relationship management skills.
    • Marketing and project management skills.
    • Business development and project scoping skills.
    • Superior critical thinking, communication, and writing skills.
    • Strong presentation and meeting facilitation skills.
    • A strong intellectual curiosity about business and consumers and the impact that technology has on them.

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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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