• Program Coordinator

    Job Locations US-MA-Cambridge
    Category
    Advisory - Leadership Boards
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change. 

     

    About This Role:

    The Program Coordinator for Forrester Learning plays a key role in delivering great client experiences, primarily via the new CX Certification product. The Program Coordinator is responsible for smooth, efficient operations, in addition to defining new processes and a solid standard operating model for a new product family. The role offers exposure to product management, client engagement, and the creation and management of innovative digital experiences. Great candidates are excited to join a fast-growing product family, thrive on variety on their daily work, and are willing to roll up their sleeves to identify novel solutions to the challenges they encounter.  

    Responsibilities

    Enrollment And Certification Management

    • Monitor incoming sales to ensure that all clients receive the scheduled cadence of welcome communications and are enrolled in a timely fashion.
    • Triage enrollment questions from prospects and sales colleagues.
    • Validate certification eligibility and issue certification upon course completion.

    Analytics

    • Deliver weekly analytics to large enrolled groups.
    • Analyze engagement trends and make recommendations for content updates and improvement.

    Client Communications

    • Schedule and manage kickoff, intervention, and course completion communications.

    Operations

    • Ensure timely revenue recognition.
    • Coordinate enrolled clients’ time with Forrester analysts.
    • Distribute course surveys and summarize insights for action.
    • Document processes in the creation of a product standard operating model.

    Platform Implementation

    • Become fluent in NovoEd course design in order to clone/create new courses, including custom courses for new clients.

    Qualifications

    Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:

    • A strong academic background — a B.A. or B.S. is required.
    • Process and project management skills.
    • The ability to work effectively with a team in a fast-paced learning environment.
    • The ability to manage multiple projects and your own time.
    • Computer skills — Microsoft Word, Excel, and PowerPoint.
    • Familiarity with B2B social media — LinkedIn, Twitter.

     

    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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