Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us.
Forrester is seeking a Vice President, Customer Experience Executive Partner for its Executive Program for C-level executives. The Executive Program is a unique service offering designed to meet the exclusive needs of the executive audience. Members of the Executive Program group are the most senior business, marketing, digital, customer experience, and technology leaders at $1-billion-plus organizations and have an overall responsibility to lead the shift to customer obsession, define a customer experience aligned to the brand promise, provide customer insights to inform the business strategy, bolster digital transformation initiatives, and recognize technology's impact on customers and the business.
The Vice President, Customer Experience Executive Partner will be responsible for growing the participation in this program and for developing and maintaining strong relationships with Executive Program clients.
You will serve as a strategic business advisor to Executive Program clients and work beside them to interpret the major dynamics that impact their business, providing the guidance the executives need to lead the changes required for growth. Executive Partners must be ready to push client thinking; help clients prioritize strategies that keep their customers’ needs and desires central; serve as an objective thought partner providing candid feedback, validating ideas, and removing risk from key decisions; and mobilize the executive team to achieve the organization’s objectives. This position reports to the VP of the executive partner program lead.
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.