• Customer Success Manager, I

    Job Locations US-CA-San Francisco
    Category
    Customer Success
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

    About This Role:

    SiriusDecisions, a part of Forrester, is the world’s leading source for business-to-business (B2B) sales and marketing best practice research and data. To further strengthen our expanding sales team, we are looking for a Client Engagement Manager (don’t let the title fool you; you are managing a process, not people) to assist our current clients. If you are smart, articulate, hardworking, and goal oriented and want to directly contribute to SiriusDecisions’ success, please read on.

    Responsibilities

    • Exercising independent judgment to better strategize and implement improvements assisting clients.
    • Exhibiting a high level of proficiency on the suite of services that SiriusDecisions provides.
    • Acting as main point of contact for client questions, concerns, or requests and communicating accurate turnaround timelines and deliverables.
    • Utilizing active listening skills during client calls to help uncover additional client inquiry, eLearning, and consulting needs.
    • Regularly scheduling analyst virtual meetings to discuss their key areas of focus.
    • Creating and mapping out solutions to support client needs and provide continuous follow-up.
    • Working closely with an account manager to qualify and gain client next steps.
    • Helping drive portal usage through effective demonstration of the portal to clients on introductory calls.

    Qualifications

    • A high degree of self-motivation and desire to learn.
    • Solid interpersonal/communication skills and an interest in supporting clients.
    • The desire to achieve and go above and beyond.

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    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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