• Business Analyst

    Job Locations US-MA-Cambridge
    IT/Technology Management
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

    About This Role:

    This is an exciting time to join Forrester’s Salesforce development team as we tackle some big migration projects and further embed Salesforce into the DNA of the company. As a Business Analyst, you will be part of the team that comes up with creative, simple fixes to knotty technical and user challenges on a daily basis. You will play a critical role in the Scrum team’s daily standups, testing, and demos. You will be responsible for ensuring that the design of business solutions meet short-term business functional requirements, are positioned for future functional requirements, and fit with the current architecture and strategic roadmap. You will also implement solutions using your Salesforce configuration skills.


    • Work with the lines of business, support staff, and technology areas to design a technical approach based on the existing standards and processes and meet the strategic needs of the business while integrating with other business and IT processes.
    • Work with the lines of business to understand business challenges, evaluate options and new technologies, develop scalable solutions, and contribute throughout the project lifecycle.
    • Build strong relationships with stakeholders, including application developers, executives, subject matter experts, marketing team, and end users, to ensure client satisfaction throughout the project lifecycle.
    • Ensure that the solution architecture is realized appropriately.
    • Take ownership of configuration changes throughout the development lifecycle (development, testing, deployment, and maintenance).
    • Present detailed solution documentation to both technical and nontechnical audiences.
    • Attend Agile-based project meetings in order to design and scope scalable technical solutions that extend the existing functionality of Salesforce.com and supporting applications.


    • A BS or BA degree is required.
    • One or more years of experience with Salesforce.com configuration, design, and/or development.
    • Comfort in an Agile, “whole team” environment.
    • Commitment to quality and the role of testing in software development.
    • Experience with designs and site frameworks that anticipate user needs and goals.
    • The ability to analyze business problems and isolate and advocate best solutions.

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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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