• FeedbackNow Client Service Leader

    Job Locations CH-Zurich
    Category
    Client Services
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

     

     

    About This Role:

    Successful Swiss fast-growing start-up, part of a large US company is looking for a person to support client service. A diverse “hands-on” job with potential to grow to a broader position.

    Responsibilities

    Main roles: Serve / Support clients

    • Ensure responsive and high-quality service for clients through helpline, email and couple of on-site visits to clients
    • Manage and optimize marketing elements of the company: SEO ranking, Web site, events…
    • Receive from supplier equipments, check quality, test equipment, manage stock
    • Set-up remotely database parameters for clients and ensure reports accuracy
    • Prepare and send equipment deliveries for abroad clients, manage database remotely for them
    • Maintain system on sites in Switzerland replace equipment in case of breakdown (i.e. access badge Geneva airport)
    • Support sales team back-office: simple PowerPoint and word document
    • Manage database and reporting systems, check quality, solve alerts and issues
    • Run some admin tasks: basic accounting, customs documents, HR tasks
    • Support Franchisee abroad: sending products, invoicing, helping them, setting up database for them
    • Many diverse other exciting start-up tasks

    Qualifications

    • French, English, German languages mandatory
    • Car and driving license
    • Strong client-orientation, committed to satisfy clients requests fast and well
    • Good communication skills (written, in person with clients or on the phone…)
    • Precise, paying attention to details
    • Pragmatic, hands-on, can do mentality
    • Efficient and polyvalent
    • Flexible
    • Able to travel in Switzerland time to time

    Experience

    Client service experience is a plus

     

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    Data Protection

    The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

    By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

    Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

     

     

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