• Senior DevOps Engineer

    Job Locations US-MA-Cambridge
    IT/Technology Management
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. 

    About This Role:

    The Senior DevOps Systems Engineer will need to effectively communicate and collaborative within the different TM teams. They will provide continual proactive technical infrastructure support & improvement on all environments of Forrester services/products and platforms, ensuring optimal system’s availability and reliability. They must contribute to the improvement of DevOps implementation process while applying the latest IT security best practices.


    • Participate in all stages of infrastructure provisioning, from POC to production support.
    • Assist in implementation of security best practices and initiatives at all levels of the systems infrastructure.
    • Develop DevOps automation scripts to improve systems efficiency.
    • Ensure maximum uptime of cloud and on-premises environments, including production, staging, testing, and development environments.
    • Apply the latest OS and security patches ensuring the compatibility of underlying running application.
    • Participate in the disaster recovery/business continuity (DRBC) routine exercises.
    • Handle help desk tickets and mitigate any production issues.


    • Strong knowledge of secure web app deployments in AWS.
    • Extensive experience as a Linux administrator, particularly CentOS 6.x and 7.x.
    • Knowledge of windows administration.
    • The ability to work with little supervision; must be self-driven and motivated.
    • Experience with continuous integration/continuous delivery (CI/CD) — Jenkins and Git.
    • Experience with containerized microservices delivered with Docker, Kubernetes, and OpenShift.
    • Experience with hybrid infrastructure monitoring and proactive alert mechanism.
    • Strong scripting skills using Shell and Python.
    • Experience in designing, building, maintaining, migrating, tuning, administering, supporting, and solving problems in complex server environments.
    • Experience in working collaboratively with various applications development teams throughout the organization to resolve problems.
    • Excellent written and oral communication skills necessary to produce and process technical documents.
    • Excellent problem-solving and analytical skills and the ability to translate business requirements into information systems solutions.
    • Experience with IT security.
    • Someone who is a team player.
    • Familiarity/experience with the DevOps process.
    • Professional IT certifications, such as Red Hat Certified Engineer, and AWS certifications (a huge plus).

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    FLSA Status:



    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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