• Analytics Client Manager

    Job Locations US-MA-Cambridge
    Category
    Advisory - Data
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. 

    About This Role:

    Forrester is looking for someone with expertise in handling clients and data, extracting client-specific relevance from analytics findings, and creating compelling, analytically driven presentations by drawing from Forrester’s portfolio of global surveys.

     

    The Analytics Client Manager acts as a strategic research partner for a portfolio of financial services clients and builds strong client relationships by aligning customer insights from Forrester’s business and consumer data to key strategic initiatives and tactical business questions.

     

    This role provides structured and personalized service for B2C and B2B subscribers of Forrester’s program of syndicated business and consumer studies aimed at tracking insights on how technology impacts consumers’ attitudes, behaviors, and motivations.

     

    You will meet clients’ requests as well as proactively work to build and execute on an analytics engagement strategy that generates measurable results and helps retain and grow Forrester’s relationship with the client.

     

    The candidate must have a functional knowledge of data analytics models and statistical methods and how to use quantitative analyses to help clients understand consumer trends, the enthusiasm to learn Forrester’s thought leadership around technology trends, and the ability to communicate and articulate the value proposition of Forrester’s analytical offerings and its frameworks.

     

    This position will expand one’s knowledge of data analytics, client management, quantitative research and data collection, marketing practices, and consumer trends.

    Responsibilities

    • Manage a portfolio of data-client relationships to support renewals and revenue under management.
    • Respond to client requests for specific data segmentations, analytics, and insights — and help clients apply those insights and concepts to their business initiatives.
    • Implement a 12-month engagement strategy and work with analysts, consulting, and delivery teams to execute on plans related to Forrester’s consumer data offerings.
    • Provide proactive and professional relationship management to clients, including participation in account planning/strategy alignment, sales renewals, and face-to-face client meetings.
    • Identify opportunities to grow Forrester’s data relationship with the client through intelligent inquiry and understanding of clients’ business goals.
    • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
    • Provide input to product deliverables, survey content, and development teams on client/market requirements and gaps in Forrester’s current coverage versus client needs.

    Qualifications

    • A BA or a BS degree and a strong academic record.
    • Three to five years’ related experience with market research, marketing, data analytics, or client management roles, preferably with research firms or interactive agencies.
    • Experience with financial services or healthcare companies is a plus.
    • A strong quantitative and analytical aptitude; the ability to extract significance and insight from data and experience in linking data deliverables to business goals.
    • The ability to interact with clients of all levels and industry backgrounds with confidence and credibility.
    • A firm understanding of client engagement processes and methodologies.
    • Superior communication skills as well as the proven ability to produce well-written documents and presentations.
    • The ability to travel at least once per quarter to client sites in the US.

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    FLSA Status:

    Exempt

     

    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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