Senior Analyst, CX

Job Locations US-MA-Cambridge | US-NY-New York
Category
Research
Family
RES

Job Description

Our new CX Senior Analyst will work as part of a small but global team and will collaborate with other team members in all aspects of the job. They will:

  • Develop a deep understanding of what Forrester clients need to be successful CX professionals.
  • Research every aspect of the responsibilities of the CX professional in transforming the business to be more customer-centric.
  • Help define the future of CX as a business strategy by painting an accurate, forward-looking view of how it will evolve and what results it can produce.
  • Write four long research reports per year that analyze current best practices or convey new ideas in a rich business context.
  • Write four to eight short research reports per year on user trends, industry events, or technology developments.
  • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems.
  • Respond to inquiries from clients through either phone conversations or (occasionally) email.
  • Provide presales support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester’s sales and marketing teams.
  • Present at Forrester conferences, briefings, and webinars.

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