Senior Analyst, CX

Job Locations US-MA-Cambridge | US-NY-New York

Job Description

Our new CX Senior Analyst will work as part of a small but global team and will collaborate with other team members in all aspects of the job. They will:

  • Develop a deep understanding of what Forrester clients need to be successful CX professionals.
  • Research every aspect of the responsibilities of the CX professional in transforming the business to be more customer-centric.
  • Help define the future of CX as a business strategy by painting an accurate, forward-looking view of how it will evolve and what results it can produce.
  • Write four long research reports per year that analyze current best practices or convey new ideas in a rich business context.
  • Write four to eight short research reports per year on user trends, industry events, or technology developments.
  • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems.
  • Respond to inquiries from clients through either phone conversations or (occasionally) email.
  • Provide presales support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester’s sales and marketing teams.
  • Present at Forrester conferences, briefings, and webinars.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.