Accounts Receivable Associate

Job Locations US-MA-Cambridge

Job Description

Our job is to be bold at work.

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.

About This Role:

The Accounts Receivable Associate monitors an assigned number of accounts on the receivables’ aging to maintain cash flow, minimize bad debt, and reduce days sales outstanding. This role is an integrated member of the finance organization, producing results while maintaining a high level of professional customer service.

Job Description:

  • Collect the outstanding receivables balances from the aging report via telephone calls and email correspondence.
  • Make an assigned number of collection calls daily. Identify, analyze, research, and reconcile customer accounts to maintain the receivables aging and meet a monthly collections goal.
  • Participate in creating and enhancing credit and collection policies and procedures.
  • Participate in month-end closing and reporting.
  • Work closely with clients and the sales organization to resolve customer queries.
  • Participate in projects and perform other assigned duties, such as assisting the billing team, as requested.

Job Requirements:

  • A bachelor’s degree.
  • Two or more years of collections or customer service experience in a rapidly growing technology, software, or manufacturing environment.
  • Proficiency in Microsoft Excel; a working knowledge of accounting software applications is a plus.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills and sharp attention to detail.
  • The ability to prioritize and multitask.
  • A commitment to excellent customer service.

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FLSA Status:



Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.


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