Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
Analysts conduct innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. Areas of research include service management; ITSM/ESM; software asset management (SAM); shared services; frameworks including ITIL/COBIT/IT4IT; DevOps/SRE; request, incident, and change management; and the internally facing service desk. They serve professionals who are responsible for the success of their firm’s operations strategy with the goal of achieving modern, resilient operations that deliver strong employee experiences.
The successful candidate for the Senior Analyst position will research concepts, frameworks, and best practices on how to manage and optimize existing operations programs. This individual will also: 1) bring knowledge of core operational practices with a desire to research modern approaches that can serve innovative enterprises at scale and revitalize the reputation and use of shared services and 2) evaluate the business implications, technology developments, collaboration, and market dynamics and the impact all of these have on the people involved. Findings from this research will be delivered in crisp, well-written research reports, webinars, workbooks, and client presentations. In addition to writing reports and providing listed research deliverables, the Senior Analyst will also develop innovative thinking on operations that challenge thinking and lead change.
Candidates must have a strong understanding of the business and technology issues facing tech leaders and teams today and an appetite for conducting and writing research to stay abreast of the issues.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.