Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites brings a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
The Customer Experience Index (CX Index™) evaluates the quality of experiences that more than 500 brands across 14 industries in North America, Europe, and Asia deliver. It gives our clients an understanding of the quality of their customer experience; an assessment of their customers’ loyalty; a competitive benchmark; and the ability to model which improvements will have the biggest impact.
The Analyst for the CX Index team leads Forrester Decisions and CX Index clients with CX Index Guidance Sessions in providing data, insights, and recommendations necessary to define, plan, and implement impactful CX improvement projects based on the CX Index data analysis results.
Our ideal candidate is an expert in the customer experience space with a deep understanding of the challenges that companies face and is up to date with CX issues, links them to CX Index data and insights, and advances our CX thought leadership.
The Analyst works as part of a growing, high-performance team of other analysts, data scientists, and program managers. They collaborate with team members in all aspects of the job. The Analyst:
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.