Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Survey Operations Manager is a critical member of Forrester’s research analytics team. This individual works closely with internal stakeholders across research and operations to design, manage, and process surveys and the resulting data. This role primarily focuses on Forrester's Customer Experience Index (CX Index™) product and handles projects that support other Forrester products. Other responsibilities include designing high-quality questionnaires with input from multiple stakeholders, overseeing field management, and managing the data cleaning process to prepare for client release.
We are looking for someone who is experienced and comfortable working with internal and external clients, has high standards for research and data quality, can manage multiple projects under time-critical business deadlines, and has excellent communication skills. The ideal candidate has three to five years of experience in designing and managing surveys and cleaning data sets.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.