Manager, Certification Development

Job Locations US-MA-Cambridge

Job Description

Our job is to be bold at work.

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.

About This Role:

Forrester offers clients guided learning and certification programs for various business functions. The Manager, Certification Course Development facilitates collaboration among the content experts, product managers, and instructional designers to create consistent, high-quality learning experiences across the portfolio of certification offerings. This role leads the project management of the design and content creation of these online certification programs.

Job Description:

As Forrester’s certification course creation process expert, the Manager, Certification Course Development partners with research directors and their teams to turn best practices, models, and frameworks into certification courses and content.

  • Define and document the process and best practices of turning our existing research frameworks into certification programs for Forrester’s clients.
  • Collaborate with research directors and their teams to turn our research and best practices into effective learning agendas for our clients.
  • Partner with the digital strategy team to project-manage the certification program content’s design and production.

Job Requirements:

  • Demonstrated project management experience and the ability to manage a cross-functional team to deliver a quality product on time.
  • Strong interpersonal and facilitation skills to bridge between content experts and instructional designers.
  • Experience in the process of e-learning curriculum development and instructional design.
  • Clear and concise writing and communication skills.

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FLSA Status:



Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.




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