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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
We are looking for an experienced Senior Software Engineer to join our growing data technology team. This role is responsible for building systems to consume and export data, improve data quality, and innovate within our products.
You will be a key part of Forrester Analytics emerging efforts to embed our products into our clients’ and partners’ systems. As such, we are looking for a Senior Software Engineer who is technically talented, collaborates well with others, and is driven to make a difference rather than be one of a thousand engineers working on a system. We have a small, talented team, and we move quickly.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Staff Accountant is part of Forrester’s global revenue accounting team, which handles accurate, consolidated revenue record for nine Forrester entities. A key role within the finance organization, you will report to the revenue accounting manager and will collaborate with the revenue team to ensure worldwide revenue compliance with accounting and reporting standards. You will assist the North American billing and collections team apart from handling revenue duties. The potential candidate will have cross-functional opportunities to partner with Forrester’s sales and consulting organizations on various business processes with financial statement impact.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Reporting to the help desk supervisor, the Desktop Support Technician provides complete first-level and some second-level support for Forrester laptops (Apple and Dell), operating systems and applications, phones, A/V, and network connectivity of our San Francisco office employees as well as remote employees (remote office workers, home office workers, and travelers). The Desktop Support Technician assists with software and hardware deployment projects, testing new technologies, and basic network administration.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As part of Forrester’s continued success and growth, we are looking for an aggressive inside sales representative. The Sales Development Specialist will work with an account executive to identify opportunities within named prospects in a tightly defined sales process to ensure consistent and unified approach to selling Forrester services and promoting customer satisfaction and loyalty. This role entails a high-volume telephone and email contact environment that requires strong organizational capabilities, attention to detail, and a collaborative initiative within the sales team.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Analytics Client Manager provides structured and personalized service for B2C and B2B subscribers of Forrester’s program of syndicated business and consumer studies.
These studies are aimed at tracking insights on the ways in which technology impacts consumers’ attitudes, behaviors, and motivations.
The Analytics Client Manager acts as a strategic research partner for a portfolio of financial services clients and builds strong client relationships by aligning customer insights from Forrester’s business and consumer data to key strategic initiatives and tactical business questions.
The Analytics Client Manager is responsible for meeting clients’ requests as well as proactively working to build and execute on an analytics engagement strategy that generates measurable results and helps retain and grow Forrester’s relationship with the client.
The successful candidate has expertise in working with clients as well as data, can extract client-specific relevance from analytics findings, and has the skills to create compelling, analytically driven presentations by drawing from Forrester’s portfolio of global surveys.
The candidate should have a functional knowledge of data analytics models and statistical methods and how to use quantitative analyses to help clients understand consumer trends. He/she should have enthusiasm to learn Forrester’s thought leadership around technology trends and an ability to communicate and articulate the value proposition of Forrester’s analytical offerings and frameworks.
Through this role, the Analytics Client Manager will expand his/her knowledge of data analytics, client management, quantitative research and data collection, marketing practices, and consumer trends.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of Forrester’s customer success organization, you are responsible for the value delivered to Forrester’s clients. The Customer Success Manager will orchestrate the customer journey through proactive engagement strategies. You will guide Forrester’s premier user clients to their desired outcomes while driving great value in their partnership with Forrester. Monitoring the health of customer relationships, you will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Forrester is looking for a highly motivated Business Development Representative who is smart, articulate, hardworking, and goal oriented and wants to have a direct impact on Forrester’s success. We offer fast-paced, highly supportive opportunities that include interacting with sales and marketing executives (C-suite) over a broad range of B2B industries.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Head of Events Program Management is a senior position at Forrester, reporting to the global head of events. This individual will be responsible for: 1) defining Forrester’s event content and programs strategy in partnership with the research team; 2) managing a team of program managers; 3) creating quality content and innovative experiences for all Forrester events — the strategy must result in content for each event that demonstrates thought leadership and highlights leading-edge market strategies resulting in audience growth; 4) identifying innovative content delivery experiences that result in high satisfaction rates from attendees; 5) working in partnership with events sponsorship team to share event value proposition and content positioning to help drive sponsorship sales in the best interest of the organization; and 6) identifying expansion opportunities in current portfolio and/or net new opportunities to underpin financial growth. The ideal candidate will work closely with other members of the events team to set a new standard for the customer experience that Forrester delivers at events as well as with strategic stakeholders within the organization to define and identify opportunities to showcase Forrester’s full product portfolio at events.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of Forrester’s Customer Success organization, you are responsible for the value delivered to Forrester’s largest clients. As a Customer Success Specialist, you will support the customer journey through efficient service. You will provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
SiriusDecisions, a part of Forrester, is the world’s leading source for business-to-business (B2B) sales and marketing best practice research and data. To further strengthen our expanding sales team, we are looking for a Client Engagement Manager (don’t let the title fool you; you are managing a process, not people) to assist our current clients. If you are smart, articulate, hardworking, and goal oriented and want to directly contribute to SiriusDecisions’ success, please read on.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Consultant supports delivery of strategic consulting projects, leveraging our published research on technology. This role entails experience in supporting technology strategy, architecture, IT modernization, and delivery methodologies and experience in working across the project lifecycle from inception to strategy development. A focus on leveraging technology to meet digital transformation is necessary.
The ideal candidate must have strong core management consulting skills, domain experience, and expertise across various industries in the above-referenced fields and must have worked in small highly collaborative, client-focused teams. We are looking for someone who is detail oriented and a strong team player with superior written and verbal communication skills, innate intellectual curiosity, deep analytical capabilities, and proven project management skills.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
This position will have an assigned quota that requires generating and closing new business opportunities, as well as maintaining strong relationships, driving client satisfaction, and enriching existing accounts. He or she will work to develop and execute a territory plan that targets relevant accounts with a wide range of Forrester solutions. This position is based in Mumbai and reports to the sales team leader for India region.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Market Impact helps our clients tell great stories, fueled by data and objective analysis, to elevate their market presence and engage their buyers. This includes custom primary market research/analysis and marketing content creation for B2B marketers in technology and beyond.
The Market Impact Consultant keeps the delivery of these custom engagements with input from Forrester’s analysts and subject matter experts. The Consultant supervises the delivery team in determining the objective(s) for the collateral assets/program, developing storylines and research approaches, collecting and analyzing data, and turning those insights into compelling content marketing assets for client use and widespread distribution.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Research Associate works directly with a team of analysts who research, write, and publish reports to help make leaders successful in their roles. Forrester’s services target roles such as CIOs, enterprise architecture professionals, application development and delivery professionals, and customer insights professionals.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of Forrester’s core sales team, you will cultivate and manage strong relationships, drive client engagement, and pursue growth opportunities within a portfolio of Forrester’s core accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer. As a trusted adviser to business and technology executives, you will build long-term relationships with leaders who drive and influence the growth of their business.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Customer Experience Index (CX Index™) product team supports our clients with the most complete and powerful proprietary CX tool in the market today. The CX Index evaluates more than 800 brands across 21 industries in North America, Europe, and Asia. It gives our clients a deep and actionable understanding of the quality of their customer experience; competitive benchmark data so that they know how they stack up against their peers; and the ability to model which improvements will have the biggest impact on their revenue.
The Program Manager is a critical member of Forrester’s CX Index product team; their overarching goal is to facilitate the high-value engagements that the team delivers to our CX Index clients. The Program Manager ensures that CX Index clients receive a structured and personalized engagement experience that leverages our data insights and deep knowledge of the customer experience landscape — one of Forrester’s key marketing imperatives.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Customer Experience Index (CX Index™) product team supports our clients with the most complete and powerful proprietary CX tool in the market today. The CX Index evaluates more than 800 brands across 21 industries in North America, Europe, and Asia. It gives our clients a deep and actionable understanding of the quality of their customer experience; competitive benchmark data so that they know how they stack up against their peers; and the ability to model which improvements will have the biggest impact on their revenue.
The Program Manager is a critical member of Forrester’s CX Index product team; their overarching goal is to facilitate the high-value engagements that the team delivers to our CX Index clients. The Program Manager ensures that CX Index clients receive a structured and personalized engagement experience that leverages our data insights and deep knowledge of the customer experience landscape — one of Forrester’s key marketing imperatives.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Market Impact practice helps our clients tell great stories, fueled by data and objective analysis, which will amplify and elevate their market presence and engage their buyers. Primary projects for this role include custom market research and analysis as well as creation of marketing content for technology marketers.
The Market Impact Associate Consultant plays a crucial role, working with Senior Consultants, Analysts, and other consulting staff to scope, manage, and deliver these custom engagements. The Associate Consultant manages the collection and analysis of quantitative and qualitative data through surveys and interviews; and contributes to the creation of high-quality, research-based consulting deliverables that our clients will ultimately publish widely as part of their content marketing programs. He or she is responsible for setting project plans and timelines and schedules and facilitates client interactions. Associate Consultants also act as the operational engine of the practice, maintaining and innovating processes, tools, and data that drive the efficiency and quality of our team and products. Travel will be rare (1-3 times annually).
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Forrester is looking for a highly motivated Business Development Representative who is smart, articulate, hardworking, and goal oriented and wants to have a direct impact on Forrester’s success. We offer fast-paced, highly supportive opportunities that include interacting with sales and marketing executives (C-suite) over a broad range of B2B industries.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a Senior Account Manager (SAM), you will aggressively pursue growth opportunities within a portfolio of Forrester’s largest accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the “age of the customer.” As a trusted advisor across business and technology C-suite leaders, you will build long-term relationships with leaders who drive and influence the growth of their business. By creating and orchestrating global account strategies, you will anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and provide highly valued business insight to enable your clients to win, serve, and retain customers.
