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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a Solutions Partner, you will design solutions for our premier high-tech clients’ most challenging business problems and strategies to drive growth in the age of the customer. Common solutions will primarily center on marketing innovation, customer insight, content marketing, sales enablement, and product development. However, you will also support broader corporate initiatives on customer experience, digital and IT transformation, and security and privacy. You will represent the full power of Forrester’s product portfolio, working with product owners and subject matter experts to efficiently design a solution tailored to a client’s specific business objective. By orchestrating full-suite solutions, you will understand what drives your clients’ success, challenge them to think differently, and provide highly valued business insight to enable them to win, serve, and retain customers.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Research Associate will work with a team of analysts who conduct primary research into digital innovation and transformation of firms across a range of industries. The Research Associate will support their research on topics such as the implementation of Agile development and delivery, creation of sustainable supply chain in retail, and impact of smart packaging and materials.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of Forrester’s core sales team, you will cultivate and manage strong relationships, drive client engagement, and pursue growth opportunities within a portfolio of Forrester’s core accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer. As a trusted adviser to business and technology executives, you will build long-term relationships with leaders who drive and influence the growth of their business.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Researcher is a critical member of Forrester’s customer experience research team, which creates and delivers research and client-specific advisory services to help customer experience professionals with their most significant initiatives and business decisions.
The Researcher conducts primary and secondary research to assist analysts with their ongoing content; assists with client advisory and consulting deliverables; and supports the customer experience research team’s events.
The Researcher is self-motivated; project manages multiple deliverables in flight at any given time; performs survey data analysis; produces powerful presentations; creates clear and concise written analyses; and prioritizes the needs of the team. Qualified candidates display a strong interest in customer experience.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Sales Development Specialist works with the account managers to identify opportunities within named prospects. The Sales Development Specialist ensures a consistent and unified approach to selling Forrester services and promotes customer satisfaction and loyalty in a tightly defined sales process. This role deals with high-volume emails and in-person contacts, requiring strong organizational capabilities, attention to detail, initiative, and ability to work in a team.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of Forrester’s executive team, the Chief Marketing Officer (CMO) will lead a worldwide marketing organization and have a unique opportunity to integrate several new brands and organizations to drive an even more powerful story in the marketplace. As with all Forrester executive team members, the CMO will be an agent of progress, innovation, and change — energetically and proactively seizing opportunities for the company.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Account Manager will have an assigned quota that requires generating and closing new business opportunities, as well as maintaining strong relationships, driving client satisfaction, and enriching existing accounts, primarily at $500 million-plus accounts. He or she will work to develop and execute a territory plan that targets larger accounts with a wide range of Forrester solutions.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a member of the customer success organization, you are responsible for delivering a high level of service to our clients. The Customer Success Specialist is also responsible for supporting internal Forrester needs. This includes (but is not limited to) assisting in reporting analysis and other client-related projects; resolving technical or functionality issues, access problems, and use of our electronic products; and answering general questions about Forrester. This constant contact enables the Customer Success Specialist to provide feedback on the experience with our products and with Forrester as a whole.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Senior Web Developer at Forrester will work with team members from across the organization on a variety of projects touching web display, mobile, content management, CRM, and search engine systems. This exceptional candidate must be able to contribute to the definition of requirements and convert them into high-performing, scalable solutions. You will collaborate with a diverse team of developers, product owners, and business owners to make these designs a reality.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Account Manager will be based in Brisbane and have an assigned quota that requires generating and closing new business opportunities, as well as maintaining strong relationships, driving client satisfaction, and enriching existing accounts. He or she will work to develop and execute a territory plan that targets larger accounts with a wide range of Forrester solutions. This position is based in Brisbane and reports into the sales lead for the state.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About this Role:
The Technical Architect role entails working with team members from across the organization on various projects touching web, mobile, content management, CRM, and analytics systems. The exceptional candidate must contribute to identifying the requirements definition and convert them into a high-performing, scalable architecture. You will be a part of the web architecture team and collaborate with seasoned developers to make these designs a reality.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Clients of Forrester Learning participate in fast-paced online learning experiences and require fast, helpful responses to their questions. The Learning Support Specialist is responsible for first-line support for all clients of Forrester Learning products, providing helpful guidance, troubleshooting, and triage to resolve clients’ time-sensitive requests. This role works closely with the Forrester Learning delivery team to ensure seamless and positive client experiences.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Principal Analyst writes to, presents to, and advises I&O professionals and others on Forrester’s research regarding the rapidly changing landscape of cloud computing and enterprise computing. Suggested areas of familiarly include infrastructure and application and development services on major public cloud platforms, hybrid cloud management (HCM), or cloud management platforms (CMP) that span multiple clouds; high-performance computing (HPC) solutions across high-performing CPUs, GPUs, and FPGAs; and major enterprise HPC applications/scenarios (e.g., CAD systems, risk analysis platforms, machine learning, predictive analysis, DNA sequencing, etc.). The candidate will research on cloud and HPC concepts, frameworks, and best practices on how to manage and optimize decisions and activities related to the business implications, technology developments, collaboration, market dynamics, and the impact all of these have on the people involved. Findings from this research will be delivered in crunchy, well-written research reports, webinars, workbooks, and client presentations. In addition to writing reports and providing listed research deliverables, the Senior/Principal Analyst will develop innovative ideas on cloud computing and HPC that challenge thinking and lead change.
The Principal Analyst should have a strong understanding of the business and technology issues facing I&O executives, CIOs, CTOs, architects, and teams today and an appetite for conducting and writing research to stay abreast of the issues.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About this Role:
The Customer Experience Index (CX Index™) product team supports our clients with the most complete and powerful proprietary CX tool in the market today. The CX Index evaluates more than 600 brands across 15 industries in North America, Europe, and Asia. It gives our clients a deep and actionable understanding of the quality of their customer experience; competitive benchmark data so that our clients know how they stack up against their peers; and the ability to model which improvements will have the biggest impact on our clients’ revenue.
The Manager, CX Index Engagement oversees the commercial success for a portfolio of clients and a team of CX Index program managers who work with those clients, delivering insights through a series of analysis deliveries with a CX Index analyst. The successful candidate has expertise in personnel management, client renewal sales process, and customer experience trends and can extract relevant insights from analyst deliveries.
The role entails working closely with the sales department to support client renewals, addressing risks throughout the engagement and coaching team members to deliver against client-specific business priorities. You will be responsible for ensuring an exceptional client experience is delivered to all clients within the portfolio and will coach team members on client servicing and business acumen.
The ideal candidate has functional knowledge of customer experience trends, applying the results of data analysis to support customer experience initiatives, the enthusiasm to learn Forrester’s thought leadership around customer experience, and the ability to articulate the value proposition of Forrester’s Analytics offerings.
Through this, the Manager, CX Index Engagement will expand knowledge of people management, commercial success, and customer experience best practices.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We guide leaders in the business technology, marketing and strategy, and technology industry through independent fact-based insight, ensuring their business success today and tomorrow.
The Account Executive has an assigned quota that requires generating and closing new business within the assigned territory. He or she works to develop and execute a territory plan and strategy that will result in high quota attainment. For qualified prospects, the Account Executive must conduct a needs analysis and demonstrate the value of Forrester to potential clients by addressing critical business issues. Upon new client acquisition, this person will collaborate with an account manager to ensure the successful transition of all new business bookings.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Customer Success and Supply Associate will be responsible for assisting with all client needs, which includes onboarding, data analysis, installations, maintenance, and helping build a fast and efficient supply chain for the FeedbackNow solution in the US along with Central and South America. He/she will support activities related to strategic or tactical purchasing, material requirements planning, controlling inventory, warehousing, or receiving. He/she should have a strong client orientation and be committed to quickly satisfying client requests. In short, this role will directly handle and ensure end to end client success, while supporting the manager and working with other members in the team.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Analysts conduct primary research and deliver advice to clients through written reports, consulting, inquiries, and speeches. Those on Forrester’s application development and delivery (AD&D) team serve professionals who lead software development teams and who implement the tools, platforms, and processes that those teams use to develop and deliver software that supports and accelerates business results.
The Senior Analyst writes for, presents to, and advises development professionals on the rapidly changing landscape of development and delivery processes and technologies. In particular, this analyst position will focus on the tools that support the software development lifecycle, from requirements to design through build and test to deployment and back. The Senior Analyst will research concepts, platforms, technologies, best practices, and business implications of creating and managing a modern software dev lifecycle. We place a special emphasis on the impact all of this has on the people involved, in line with Forrester’s overall mission to “challenge thinking and lead change.”
The Senior Analyst should have a strong understanding of the business and technology issues facing software development leaders and their peers in architecture, customer/user experience, IT operations, and related disciplines.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Consultant plays a crucial role in serving one of Forrester’s most valuable clients, ensuring a high-touch engagement and excellent customer experience. This position will partner with research to support the ongoing client engagement and advisory relationship management.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Senior Financial Analyst plays a vital role in helping business leaders understand the major trends influencing Forrester’s financial results. The Senior Financial Analyst leads or contributes meaningfully to the following key financial planning and analysis (FP&A) processes for his/her assigned business units.
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Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
As a Senior Account Manager (SAM), you will aggressively pursue growth opportunities within a portfolio of Forrester’s largest accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the “age of the customer.” As a trusted advisor across business and technology C-suite leaders, you will build long-term relationships with leaders who drive and influence the growth of their business. By creating and orchestrating global account strategies, you will anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and provide highly valued business insight to enable your clients to win, serve, and retain customers.
