Job Listings

Our job is to be bold at work.  It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.  About This Role: The Research Associate is part of Forrester’s global financial services research team, which conducts research into the impact of digital and emerging technologies on customer behaviors and expectations and firms’ business and operating models. The successful candidate will work with a team of analysts who primarily serve clients at retail financial services firms such as banks, wealth management firms, and insurance companies.

Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.   About This Role: The Customer Success Specialist is a member of Forrester’s customer success organization and is responsible for the value delivered to Forrester’s largest clients. The successful candidate will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.

Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.   About This Role: As a member of Forrester’s customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester’s largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide Forrester’s premier clients to their desired outcomes, while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.

Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next. About This Role: The Senior Account Manager supports clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer by capitalizing on changing markets and digital disruption.   This role entails creating and orchestrating account penetration strategies to anticipate client and prospect needs; understand what drives their success; challenge them to think differently; and provide highly valued business insights for them to win, serve, and retain customers. You will act as a trusted advisor to and build long-term relationships with business and technology senior executives who drive and influence business growth.

Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.   About This Role: Forrester is seeking a Vice President, Research Director to lead a research team for our customer experience practice.   This individual will be responsible for defining a compelling and actionable research agenda that includes vision, strategy, and execution to address the needs of CX leaders, with a particular focus on UX and design professionals. This research agenda must provide a holistic set of answers to the questions that are most important to CX and design leaders. The VP, RD will also ensure the quality of the research produced by the CX research team.   Our ideal candidate is someone who has experience in leading UX and/or design teams and research teams and the ability to lead a team of seven or more and effectively coach both seasoned and new analysts and researchers. This person must be passionate and intuitive about helping individuals achieve their full potential as strategic thinkers, writers, and influencers for the world’s biggest brands.