Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Researcher on the digital transformation team is a critical member of Forrester’s research team that creates, publishes, and delivers research and consulting services to tech leaders, chief marketing officers (CMO), and business strategy leaders helping them with their most critical initiatives. The successful candidate will specifically be responsible for managing our team’s research process and coordinating internal resources including survey management, project leadership, data collection, event coordination, and social and community content creation.
Our Researchers are self-motivated, curious, and can manage schedule, prioritizing the needs of the team and the quality of our analysis. Qualified candidates display a strong interest in digital strategy and transformation, direct-to-consumer marketplaces, SaaS, cloud, and emerging technology.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About this Role:
The Sales Manager leads a team of six to eight individual sales professionals responsible for renewing and growing relationships with public sector clients. The Sales Manager ensures that each team member meets their monthly and quarterly activity, development, and bookings goals. This role focuses on clients in government and public sector, as well as the development of the team’s strategic selling skills. The Sales Manager helps drive sales for Forrester’s products into target client organizations by partnering with technology, customer experience, security, customer insights, and data analytic professionals. This role is for a high-performing individual who will help us meet our customer retention and growth targets by maximizing the sales team potential, crafting sales plans, and justifying those to plans to the upper management.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Senior QA Analyst at Forrester will work with team members from across the organization on a variety of projects touching web display, mobile, content management, CRM, and search engine systems. Candidates must be able to contribute to the definition of requirements and ensure high-quality, high-performing, scalable solutions. Successful candidate will collaborate with a diverse team of developers, product owners, and business owners to make these designs a reality.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites brings a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Operations Associate at Forrester works closely with product leadership to provide key customer and business insights to improve overall business performance productivity and support client delivery. The Operations Associate helps create and manage our regular financial and business metrics, analyzing those metrics to identify underlying performance drivers and develop insights.
The Operations Associate supports the Connect product portfolio’s ongoing transformation, including both the Executive Programs (EP) and Leadership Board (LB) products. We are looking for someone skilled in cross-functional collaboration, project management, and analysis to assist the SVP of product and VP of operations in driving overall product transformation.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Program Manager provides a structured and personalized client experience that leverages Forrester analysts’ written research and deep market knowledge. The Program Manager is responsible for understanding the advisory products and processes and utilizing their knowledge to align client business strategy with Forrester analysts and seamlessly meet client needs. We are looking for someone who can drive engagement from opportunity through delivery while ensuring a high-value delivery focused on actionable insights on clients’ business and technology challenges.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites brings a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Office Manager oversees the Norwalk office by maintaining an organized, functional, and professional working environment, ensuring that corporate services processes are consistent with all Forrester offices.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
We are looking for a top-producing sales professional who can assist us in growing our existing account base in the US Federal Government. The Senior Account Manager who has prior experience selling business services to senior level government executives in a highly competitive market would be an advantage. He or she must excel at finding and closing new business, maintaining and building on current relationships, and be able to command presence with their strong business acumen. Success in this position requires a transparent and repeatable sales process.
The Senior Account Manager must meet his or her quota on a monthly and quarterly basis, which will require upsell and cross-sell to existing clients, as well significant prospecting efforts within client accounts to generate consistent new pipeline. The Account Manager will have the opportunity to demonstrate Forrester's capabilities and business fit to top government executives on a daily basis. This position requires travel as needed.
This role entails creating and orchestrating account penetration strategies to anticipate client and prospect needs; understand what drives their success; challenge them to think differently; and provide highly valued business insights for them to win, serve, and retain customers. You will act as a trusted advisor to and build long-term relationships with business and technology senior executives who drive and influence business growth.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As a member of Forrester’s core sales organization, the Account Manager I cultivates engaging relationships with existing high-tech client accounts, deepens client engagement, and identifies and pursues growth opportunities. The ideal candidate is well-versed in the high-tech industry and has the ability to support clients in implementing customer-obsessed go-to-market strategies that will drive client growth. As a trusted advisor to strategy, sales, marketing, and product executives, the successful candidate will build long-term relationships with leaders who drive and influence the growth of their business. This is an excellent opportunity to accelerate personal growth as a sales professional and to work with some of the most disruptive and influential brands in the high-tech industry.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As an Account Director, you will aggressively pursue growth opportunities within a portfolio of Forrester’s largest accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer. As a trusted advisor to business and technology C-suite leaders, you will build long-term relationships with leaders who drive and influence the growth of their business. By creating and orchestrating global account strategies, you will anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and provide highly valued business insight to enable them to win, serve, and retain customers.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Customer Success Specialist is a member of Forrester’s customer success organization and is responsible for the value delivered to Forrester’s largest clients. The successful candidate will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Customer Success Specialist is a member of Forrester’s customer success organization and is responsible for the value delivered to Forrester’s largest clients. The successful candidate will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
We are seeking a Research Associate to join our Customer Experience (CX) research team. The team’s focus and passion is CX, also known as user experience (UX) — which is how people perceive their interactions with organizations, brands, products, services, and systems. Analysts help CX and UX professionals (our clients) improve the delivery of great customer experiences across all the competencies for which they are responsible, such as understanding customer needs and motivations, designing and measuring experiences, and changing a company’s culture to make it more customer-centric. The Research Associate will report to a research director and will support several analysts who research, write, and publish reports, blog posts, video blogs, client advisory deliverables, and more, in order to help CX and UX professionals be successful in their roles as well as to guide them in their firm’s strategic decision-making.
How do you know if you’d be a good fit for CX/UX research? 1) If you can’t help noticing good design and bad design in your everyday experiences; 2) if you know design is not just about the look and feel but about how things work; and 3) if you know technology is the means, not the end, but is crucial to understand because it has become the medium for so many of our experiences.
Does this opportunity motivate and inspire you, and do you think your background would be a good match for it? If so, Forrester wants to hear from you.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As a member of Forrester’s core sales organization, the Account Manager I cultivates engaging relationships with existing high-tech client accounts, deepens client engagement, and identifies and pursues growth opportunities. The ideal candidate is well-versed in the high-tech industry and has the ability to support clients in implementing customer-obsessed go-to-market strategies that will drive client growth. As a trusted advisor to strategy, sales, marketing, and product executives, the successful candidate will build long-term relationships with leaders who drive and influence the growth of their business. This is an excellent opportunity to accelerate personal growth as a sales professional and to work with some of the most disruptive and influential brands in the high-tech industry.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As a member of Forrester’s core sales organization, the Account Manager I cultivates engaging relationships with existing high-tech client accounts, deepens client engagement, and identifies and pursues growth opportunities. The ideal candidate is well-versed in the high-tech industry and has the ability to support clients in implementing customer-obsessed go-to-market strategies that will drive client growth. As a trusted advisor to strategy, sales, marketing, and product executives, the successful candidate will build long-term relationships with leaders who drive and influence the growth of their business. This is an excellent opportunity to accelerate personal growth as a sales professional and to work with some of the most disruptive and influential brands in the high-tech industry.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
We are seeking a Research Associate to join our customer experience (CX) research team. The team’s focus is CX — how customers perceive their interactions with companies. Research Associates support analysts, help our clients improve the delivery of great customer experiences across all the competencies for which they are responsible for, such as: understanding customer needs and motivations, embedding customer insights into organizations, measuring the quality of experiences, and proving the financial benefit of projects and programs that improve customer experience.
The successful candidate will report to a research director and will support several analysts who research, write, and publish reports, blog posts, video blogs, and presentations for clients in order to help CX professionals be successful in their roles.
Does this opportunity motivate and inspire you, and do you think your background would be a good match for it? If so, Forrester wants to hear from you.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Research Project Coordinator is a highly valued member of Forrester’s research department who leads operations and manages the process associated with delivering Forrester’s primary vendor evaluation (The Forrester Wave™), greatly influencing the quality of these research evaluations and the experience that Forrester clients have with them.
The successful candidate will project-manage the evaluation process, working closely with Forrester analysts to execute and educate them on the evaluation methodology and create informative, hard-hitting evaluations based on their area of expertise. This individual will act as the primary point of contact for the high-level executives working for the vendors that participate in the evaluations and interact with other Forrester teams — such as editing, sales, marketing, and production — to create and share a consistent and highly valued research product.
While not expected to have expertise in content areas, the Research Project Coordinator will work across multiple research teams to conduct the evaluations.
In Forrester’s vendor evaluations, we follow a transparent methodology to compare the players in the software and services marketplaces. Our clients use these evaluations to understand technology markets and inform technology purchasing decisions. Our methodology is a multiweek process that involves defining the evaluation scope, selecting vendors for inclusion, working with vendors to gather information, conducting primary research with customers, scoring vendors, and fact-checking results.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role
As a member of Forrester’s digital customer and collaboration research team, the Principal Analyst helps customer service, technology, digital, and CX leaders maximize the business value of technology, deliver innovation, build adaptive and resilient systems, and stay ahead of emerging technology trends.
Our ideal candidate understands the market dynamics and inner workings for contact center platforms (public cloud, private cloud, hybrid, and prem), contact center workloads, omnichannel experiences, as well as enterprise collaboration (meeting technology, unified communications, and enterprise social).
Candidates must have experience and the ability to see beyond the conventions of today’s business and technology challenges in customer service and enterprise collaboration to inspire and influence executives with forward-looking best practices and technology strategies that enable high-performing companies to deliver superior customer and employee experiences. These challenges go beyond technology and include organization, culture, structure, talent, and customer/employee experience. Candidates must demonstrate the confidence and ability to present to and advise clients across industries. Principal Analysts do this through conducting and publishing innovative research and delivering advice through one-on-one advisory sessions, consulting projects, client inquiries, and speeches.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role
As a member of Forrester’s digital customer and collaboration research team, the Principal Analyst helps customer service, technology, digital, and CX leaders maximize the business value of technology, deliver innovation, build adaptive and resilient systems, and stay ahead of emerging technology trends.
Our ideal candidate understands the market dynamics and inner workings conversational self-service and intelligence technologies (e.g., virtual agents, chatbots, and speech analytics) and next-generation labor models (e.g., gig economy and outsourced omnichannel agents).
Candidates must have experience and the ability to see beyond the conventions of today’s business and technology challenges in customer service and enterprise collaboration to inspire and influence executives with forward-looking best practices and technology strategies that enable high-performing companies to deliver superior customer and employee experiences. These challenges go beyond technology and include organization, culture, structure, talent, and customer/employee experience. Candidates must demonstrate the confidence and ability to present to and advise clients across industries. Principal Analysts do this through conducting and publishing innovative research and delivering advice through one-on-one advisory sessions, consulting projects, client inquiries, and speeches.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Consulting Operations team at Forrester works closely with consulting leaders to drive key insights about their businesses to improve overall performance and productivity. A key member of a small operations team supporting both strategic product delivery and analytical and financial reporting, the Consulting Operations Associate creates and maintains our regular reporting on consulting and business metrics and analyzes those metrics to identify business drivers and develop actionable recommendations. This position helps create an understanding of and support the integration of Consulting’s product offerings across Forrester’s portfolio.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Senior Account Manager supports clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer by capitalizing on changing markets and digital disruption.
This role entails creating and orchestrating account penetration strategies to anticipate client and prospect needs; understand what drives their success; challenge them to think differently; and provide highly valued business insights for them to win, serve, and retain customers. You will act as a trusted advisor to and build long-term relationships with business and technology senior executives who drive and influence business growth.
