Click column header to sort
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As a member of Forrester’s customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester’s largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide Forrester’s premier clients to their desired outcomes, while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As a member of Forrester’s customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester’s largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide Forrester’s premier clients to their desired outcomes, while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Senior Account Manager supports clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer by capitalizing on changing markets and digital disruption.
This role entails creating and orchestrating account penetration strategies to anticipate client and prospect needs; understand what drives their success; challenge them to think differently; and provide highly valued business insights for them to win, serve, and retain customers. You will act as a trusted advisor to and build long-term relationships with business and technology senior executives who drive and influence business growth.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
As an Account Director, you will aggressively pursue growth opportunities within a portfolio of Forrester’s largest B2B vendor accounts. By capitalizing on changing markets and digital disruption, you will support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer. As a trusted advisor to business and technology C-suite leaders, you will build long-term relationships with leaders who drive and influence the growth of their business. By creating and orchestrating global account strategies, you will anticipate your clients’ needs, understand what drives their success, challenge them to think differently, and provide highly valued business insight to enable them to win, serve, and retain customers.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About This Role:
The Senior Account Manager supports clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer by capitalizing on changing markets and digital disruption.
This role entails creating and orchestrating account penetration strategies to anticipate client and prospect needs; understand what drives their success; challenge them to think differently; and provide highly valued business insights for them to win, serve, and retain customers. You will act as a trusted advisor to and build long-term relationships with business and technology senior executives who drive and influence business growth.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About this Role:
The Associate Consultant plays a crucial role in delivering consulting engagements, which include business technology, information technology (IT) and security transformation strategy, customer experience, digital business, e-commerce, customer insights, and marketing strategy practice domains. As part of client-facing delivery teams, the Associate Consultant leads the project management function to ensure that engagements are on track against a specific scope of work and time frame. Working closely with other consultants and Forrester ecosystem roles, the Associate Consultant helps create high-quality consulting deliverables, such as market, customer, and competitor analyses; current-state assessments; IT maturity assessments; business cases; organizational capability assessments; vision and strategy documentation roadmaps and recommendations; guidance in the support of vendor selection; and more.
A key aspect of the role includes the collection and analysis of client, industry, and Forrester proprietary data serving as a critical input to project deliverables. The position also supports the research, development, and refinement of our consulting methodologies and offerings to help mature the practice. This is a client-facing role, and you can expect to be heavily involved in working directly with Forrester clients on their most challenging initiatives.
The ideal candidate has experience in one or more areas of customer experience, digital marketing, e-commerce, and technology or marketing strategy. The candidate must have a high level of intellectual curiosity and a strong desire to learn, applying a combination of strong analytic, writing, and communication skills. Successful Associate Consultants are exceedingly well organized and have a project management experience.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About this Role:
The Associate Consultant plays a crucial role in delivering consulting engagements, which include business technology, information technology (IT) and security transformation strategy, customer experience, digital business, e-commerce, customer insights, and marketing strategy practice domains. As part of client-facing delivery teams, the Associate Consultant leads the project management function to ensure that engagements are on track against a specific scope of work and time frame. Working closely with other consultants and Forrester ecosystem roles, the Associate Consultant helps create high-quality consulting deliverables, such as market, customer, and competitor analyses; current-state assessments; IT maturity assessments; business cases; organizational capability assessments; vision and strategy documentation roadmaps and recommendations; guidance in the support of vendor selection; and more.
A key aspect of the role includes the collection and analysis of client, industry, and Forrester proprietary data serving as a critical input to project deliverables. The position also supports the research, development, and refinement of our consulting methodologies and offerings to help mature the practice. This is a client-facing role, and you can expect to be heavily involved in working directly with Forrester clients on their most challenging initiatives.
The ideal candidate has experience in one or more areas of customer experience, digital marketing, e-commerce, and technology or marketing strategy. The candidate must have a high level of intellectual curiosity and a strong desire to learn, applying a combination of strong analytic, writing, and communication skills. Successful Associate Consultants are exceedingly well organized and have a project management experience.
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.
About this Role:
The Associate Consultant plays a crucial role in delivering consulting engagements, which include business technology, information technology (IT) and security transformation strategy, customer experience, digital business, e-commerce, customer insights, and marketing strategy practice domains. As part of client-facing delivery teams, the Associate Consultant leads the project management function to ensure that engagements are on track against a specific scope of work and time frame. Working closely with other consultants and Forrester ecosystem roles, the Associate Consultant helps create high-quality consulting deliverables, such as market, customer, and competitor analyses; current-state assessments; IT maturity assessments; business cases; organizational capability assessments; vision and strategy documentation roadmaps and recommendations; guidance in the support of vendor selection; and more.
A key aspect of the role includes the collection and analysis of client, industry, and Forrester proprietary data serving as a critical input to project deliverables. The position also supports the research, development, and refinement of our consulting methodologies and offerings to help mature the practice. This is a client-facing role, and you can expect to be heavily involved in working directly with Forrester clients on their most challenging initiatives.
The ideal candidate has experience in one or more areas of customer experience, digital marketing, e-commerce, and technology or marketing strategy. The candidate must have a high level of intellectual curiosity and a strong desire to learn, applying a combination of strong analytic, writing, and communication skills. Successful Associate Consultants are exceedingly well organized and have a project management experience.
